FAQ's for Verity: Test Takers

Why does my camera icon have a slash through it?

You may need to turn on your webcam, use your computer's function keys to activate it, or unblock your camera's cover.

Possible causes:

• Camera permissions have been denied in your browser.
• Camera permissions have been denied in your operating system.
• Another application (Zoom, Teams, FaceTime, etc.) is currently using the camera.
• The camera is disconnected or disabled.

Recommended actions:

1. Close other applications using the camera.
2. Verify browser camera permissions.
3. Verify operating system camera permissions.
4. Restart your browser or computer if necessary.

Contact your course instructor or proctor to let them know about your accommodations. They will ensure your assistive technology is permitted in Verity and make sure you have an accommodation profile set up for next time. 

Use this guide: Using a Mobile Device as a Secondary Camera When Taking an Assessment

Summary: 

1. Download the YuJa Verity app on your mobile device.
2. Complete your system check.
3. Scan the QR code for your assessment through the YuJa Verity App. 
4. Select Set Up Camera on your mobile device in the app. 
5. Proceed with the next steps on your test-taking device. 

You may need to adjust the lighting in your testing room or clean your webcam lens.

Use this guide: Taking a Verity Proctored Assessment

Summary:

1. Launch Verity through your LMS.
2. Connect your LMS account to Verity.
3. Follow the on-screen prompts for identity verification.
4. Present your photo ID when requested.
5. Position your face clearly within the camera frame and complete the facial verification steps.

Possible reasons:

• Browser permissions were blocked.
• The operating system's privacy settings are preventing access.
• Another application is using the device.
• The device was disconnected after permissions were granted.

Recommended actions:

1. Ensure camera and microphone permissions are allowed in your browser.
2. Check operating system privacy settings.
3. Close any applications currently using the camera or microphone.
4. Refresh the page and reattempt the setup process.
5. Restart your browser or computer if issues persist. 

Speak with your instructor about the flagged incident. If this kind of error occurs often, you may need accommodations from your administrator going forward. 

YuJa is committed to protecting your data. As a leading provider of accessible technology solutions across the globe, we understand the importance of data protection. YuJa does not share, sell, or make accessible any customer data—generated or used for training—to third parties, including contractors or consultants.

Use this guide: Downloading the Verity Browser Extension from the Chrome Web Store

Summary:

1. Open Chrome, Edge, Firefox, Brave, or Opera.
2. Search "YuJa Verity Chrome Extension" in the browser's webstore or add-on manager.
3. Select the extension and click Add to Browser.
4. Once installed, the extension will automatically be enabled.

Use this guide: Enabling Incognito Mode for the Verity Browser Extension. 

Summary:

1. Locate the Verity extension in your browser.
2. Open Manage Extension settings.
3. Enable Allow in Incognito/Allow in Private/Allow in InPrivate.
4. This setting is required for many Verity-proctored assessments.

Use this guide: Downloading the Verity Desktop Lockdown App

Summary:

1. Access the Verity link within your LMS course.
2. Navigate to Setup > Desktop Lockdown App.
3. Download the appropriate version for Windows or Mac.
4. Install the application and launch it.
5. Use the Verity LTI link in your LMS to access your assessment.

Use this guide: Enabling Screen Recording for YuJa Verity on Apple Devices

1. Open System Settings (or System Preferences).
2. Navigate to Privacy & Security.
3. Select Screen Recording.
4. Enable permission for the browser being used or the Verity Lockdown App.
5. Restart the application if prompted.