Auto-captioning creates a word-by-word searchable transcript of your media. While the Video Platform offers excellent quality auto-captioning, external human captioning services are also available for increased accuracy.
Requesting Auto-captioning
Auto-captioning can be added to both uploaded and user-created media. In many cases, the initial auto-captioning process will be automated by your organization.
- Log in to the Video Platform and navigate to your Media Collection by clicking Manage Media from the top of the webpage.
- From your Media Collection, hover over a media thumbnail and select More... to open up the Media Details panel.
- Choose Accessibility.
- Click Auto Caption then Send Caption Request to request auto-captioning. You will be notified by email when the auto-captions are available.
Captioning During Upload
You can request auto-captioning for uploaded content during the file upload process if allowed by the organization.
- Log in to the Video Platform and navigate to your Media Collection by clicking Manage Media from the top of the webpage.
- Using the Upload button from the Media Collection toolbar, upload a video or audio file.
- Under Add Caption, select Auto-caption and choose the desired language.
- Enter any additional words to improve the quality of the auto-captioning by entering the word in the Auto-captioning Dictionary blank. To learn more about using the Dictionary, click here.
- Click Save to save your captioning selections.
- Complete your video upload and select Add Media.
Check the status of auto-captioning by going to the Media Details pane. When captioning is complete and available on ingested media, the information about the video will include that under Caption Status on the General Media Details page.