If alternative formats are not being generated, Admins may test the API access for their Institution through the YuJa Panorama Management Platform. After testing the API access, please contact your Customer Success Manager with the results to resolve the issue.
How to Test API Access
- Log in to your LMS and navigate to your Panorama LTI link.
- Click the User Setup tab and then click Launch Portal to access the Panorama Management Platform.
- Enter your Email and Password to log in. If you do not have an account, please visit our support guide on Signing up for the Panorama Management Portal.
- From the Home page, scroll down to API Access, and click the Test API Access button.
- You will receive a toast message stating if the test passed or failed. Please reach out to your Customer Success Manager with your results to resolve any issues related to Alternative Formats.