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Shipping Hardware Hub devices for repair using FedEx

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YuJa
  • Updated

  1. To create a shipping label, please log into your FedEx account and select Shipping.

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  2. Select Create a Shipment.

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  3. Under the Ship from section, enter all the required details including Contact details, Company, Phone Number, Email, and Address.

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  4. Under Deliver to, enter the following Toronto office shipment information:

    • Contact Name: Hardware Department
    • Company: YuJa Canada, Inc.
    • Phone Number: 1-888-257-2778
    • Address: 235 Yorkland Blvd, Suite 800
    • City: Toronto
    • Province: Ontario
    • Country: Canada 
    • Postal Code: M2J4Y8

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  5. Under Package details, select Your Packaging. Enter the package's weight and dimensions as shown below:

    • Weight: 20 lb
    • Dimensions: 26 in x 23 in x 8 in

    • Carriage Value: $500 USD

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    Note: If the device has been repackaged in a different box, please update the package dimensions and weight accordingly.

  6. To complete the customs documentation, select the Ship Date and Service under Service details. Select FedEx International Ground as the service.

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  7. Return to the Package details section. You will now be able to see the Customs documentation below. Check off Attach trade documents electronically (recommended).

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  8. Select I want FedEx to help create a commercial invoice under Commercial Invoice from the dropdown menu.

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  9. Under Package contents, select Items. For Shipment Purpose, select Repair and return, then click Add New Item to enter the device information for customs. 

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  10. Under Add commodity item, enter the following information:
    • Item Description: Hardware Video Equipment sent temporarily to Canada for repair and return to USA. Item will be returned to the USA after repair. NOT FOR SALE.
    • Net Weight: Enter the total weight of the device(s)
    • Quantity: Enter the total number of devices being shipped
    • Unit: Pieces
    • Customs Value: $500 USD

    • Country/Territory of Manufacture: Taiwan, China

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  11. Click Add once completed.

  12. Under Pickup/drop-off, you can select Schedule a new pickup or I'll drop my shipment at a FedEx location. For pickup, select the pickup date and enter the appropriate pickup window, and pickup instructions. For drop off, it will populate the nearest location to you. You can also select an alternative location. 

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  13. Under Billing details, select the correct amount for billing the invoice to your account.

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  14. Review all shipment information for accuracy before creating the shipment. Once confirmed, print, sign, and attach 3 copies of the commercial invoice to the outside of the package. Make sure to seal your package securely before shipping. 

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  15. Send a copy of the shipment invoice to hardware@yuja.com for reimbursement. 

    Note: Full shipping reimbursement will be issued if your hardware is still under warranty.


     

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