For users who have Comcast Xfinity as your Internet Service Provider (ISP) and are leasing a modem from Comcast, there is a security option you need to turn off in order to download any media from the Video Platform.
Disabling xFi Advanced Security
If you receive an error message that says "This site can't provide a secure connection" when attempting to download a media from the Video Platform, then please follow the steps below to disable the xFi Advanced Security setting from Comcast.
- Log into your Comcast Xfinity account by using this link.
- Click on My Services.
- Change the xFi Advanced Security to Disable.
- Once you finish doing this, you will be able to download media from the Video Platform.