In some rare cases, Windows 10 can disable or stop the YuJa Software Capture services, which prevents user recordings from being uploaded and causes the warning message "The YuJa Software Capture Service does not appear to be running". This guide will provide users with steps on how to enable the YuJa Software Capture services either through Task Manager or the Windows Services app.
Enabling the YuJa Software Capture for PC Application Services through Task Manager
The first method involves enabling the services through Task Manager.
- On your keyboard, use the key combination Ctrl + Alt + Del.
- Select Task Manager from the menu.
- Navigate to the Services page.
- Scroll down to the bottom of the list to find the YuJa Lifecycle Service and YuJa Software Capture Service.
- Right-click one of them and change the status to Start, then apply the same change to the other one.
Enabling the YuJa Software Capture for PC Application Services through Windows Services App
The second method involves enabling the services through the Windows Services app.
- From the Windows 10 desktop screen, type Services in the Windows search bar.
- Click on the Services app from the result.
- Scroll down to the bottom of the list to find the YuJa Lifecycle Service and YuJa Software Capture Service.
- Right-click one of them and change the status to Start, then apply the same change to the other one.