The Enterprise Video Platform and Panorama require third-party cookies to prevent any potential login or media player issues while accessing your YuJa account. If third-party cookies are not enabled, users may be unable to log in through their LMS and encounter grade sync issues when trying to play videos. Below, we have included steps to perform in Chrome, Firefox, Microsoft Edge, and Safari to enable third-party cookies.
Enabling Cookies in Chrome
- Open Chrome.
- On Chrome for desktops, click the three dots in the upper-right corner, then click Settings.
- Scroll to Privacy and Security, then click Cookies and Other Site Data.
- Under Sites that can always use cookies, click Add to whitelist a URL.
- Type in the YuJa tool provider in the format of https://<YourInstitution>.yuja.com and then click Add.
- Under Sites that can always use cookies, click Add again.
- Under Add a site, enter the URL of the website you are using to access the Video Platform.
- Check the box Including third-party cookies on this site, then click Add.
- After completing the steps above, clear your browser's cache and restart the browser.
Enabling Cookies in Firefox
- Click on the three horizontal lines in the upper-right corner, then click Options.
- Select Privacy & Security.
- Under History, select Firefox will: Use custom settings for history.
- Then, click on the Manage Exceptions under Cookies and Site Data.
- Under Address of Website, type in the YuJa tool provider in the format of https://<YourInstitution>.yuja.com and then click Allow.
- Under Address of Website, enter in the URL of the website you are using to access the Video Platform, then click Allow.
- Click on Save Changes.
- After completing the steps above, clear your browser's cache and restart the browser.
Enabling Cookies in Microsoft Edge
- Open Microsoft Edge.
- On Microsoft Edge for desktops, click the three dots in the upper-right corner, then click Settings.
- In the Settings Options popup window, select Cookies and site permissions.
- Click on the Manage and Delete Cookies and Site Data.
- Under Allow, click on the Add button.
- Under Add a site, type in the YuJa tool provider in the format of https://<YourInstitution>.yuja.com.
- Check the box to Include third-party cookies on this site, then click Add.
- Under Allow, click on the Add button again.
- Under Add a site, enter in the URL of the website you are using to access the Video Platform.
- Check the box to Include third-party cookies on this site, then click Add.
- After completing the steps above, clear your browser's cache and restart the browser.
Enabling Cookies in Safari
- Open the Safari browser. Click on the menu in the top left and choose Preferences.
- Select Privacy.
- Uncheck the box labeled Block All Cookies.
- Uncheck the box labeled Prevent cross-site tracking.
- After completing the steps above, clear your browser's cache and restart the browser.
- Log in to the Video Platform through your LMS.