In rare cases, users recording on the Software Capture for Apple will experience a loss of audio when recording at a very high video quality in addition to multiple other programs running on the OS. Below, we have included instructions on how to prevent the error through your Screen Capture Settings.
Accessing the Settings
Once logged into the YuJa Software Capture for Apple, select the Settings menu in the top-right of the Confidence Monitor.
- Click on the Software Capture icon on the Menu Bar at the top of your screen.
- Choose Settings.
Altering the Screen Capture Settings
The Screen Capture tab allows you to lower both the frame rate and video file size.
- Select the Screen Capture tab.
- On the Frame rate dial, lower the setting to just around 5 fps.
- Under the File Size dropdown, change the setting to Medium.
- Select Save.