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Changing the Account Status of Users on the Video Platform

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YuJa Product Support
  • Updated

Admins can change the status of users automatically by suspending users who have not accessed the Video Platform after a specified number of days. Additionally, manual changes can be made from the Roster list to suspend users or activate users who have been suspended. Suspended users will be unable to log in to the Video Platform or access the Platform from within their LMS. 

Automatically Suspending a User

Users can be suspended from the Video Platform automatically after a set number of days. 

  1. Log in to the Video Platform as an admin and click Admin Panel from the Main Menu drop-down list.
  2. Select Platform from the left-hand navigation menu.
    The Enterprise Video Platform shows the main menu drop-down list with the Admin Panel highlighted. The left navigation menu has Platform highlighted.
  3. Click the Platform Settings tab.
    Platfrom page with the Platform settings tab highlighted.
  4. Scroll down to the Additional Options panel. Locate Suspend users who have not logged in after and enter the number of days. Check the box for this setting.
    THe additonal options panel with Suspend uers who have not logged in highlighted and checked.
  5. Once you're finished, click Save, located at the top-right of the page. Users who have not logged in after the set number of days will be unable to log in to the Video Platform or access the Platform from within their LMS.
    Platfrom page with Save highlighted.

Manually Suspending and Activating Users on the Video Platform

Using the Roster list, you can choose to suspend and activate users on the Video Platform manually. 

  1. Log in to the Video Platform as an admin and click Admin Panel from the Main Menu drop-down list.
  2. Select Roster from the left-hand navigation menu.
    The Enterprise Video Platform shows the main menu drop-down list with the Admin Panel highlighted. The left navigation menu has Roster highlighted.
  3. You can use the search bar to locate the user you wish to change the status for.
  4. Once the user has been found, under the Account Status column, click on the status of the user.
    Roster view with the search bar and the status of a user highlighted.
  5. Select the new status of the user from the drop-down menu and select the Checkmark icon to save the new status. Below is a list of statuses to choose from. 
    The status drop-down menu highlighted and the checkmark icon.

    • Suspended: Prevents the user from logging in to the Video Platform and accessing the Platform from within their LMS.
    • Active: Allows the user to log in to the Video Platform and access the Platform from within their LMS.

Bulk Suspending Users

If you would like to suspend a large number of users at once, you can upload a CSV file in the Roster tab.

  1. Log in to the Video Platform as an admin and click Admin Panel from the Main Menu drop-down list.
  2. Select Roster from the left-hand navigation menu.
  3. Click Suspend Users.
  4. You can download a Sample CSV File and fill out the information for Primary Identifier, Email, Firstname, Lastname, Role, and Secondary Identifier. Only the Email field is required; all other fields can be left blank if desired. 
    • Example: 
  5. After creating your own CSV file, click Choose File to upload your list of users to suspend.
  6. Click Next to suspend users.
  7. You can then review the list of suspended users or users who failed to suspend by clicking on the respective numerical values. 
  8. After reviewing the list of users, click Close to exit the menu.

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